Refund policy

At Emirex, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or eligible product, we are here to help.

1. Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must:

  • Be unused and unworn
  • Be in the same condition as received
  • Have its original tags, if applicable
  • Be in its original packaging
  • Include proof of purchase or order details

To start a return, please contact us at numangloberiseagency@gmail.com with your order number and details of the reason for your return.

Do not send an item back without contacting us first. Unauthorized returns may not be accepted.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photos of the product
  • A photo of the packaging, if applicable
  • A short video showing the issue, when necessary

After reviewing your request, we may offer a free return, replacement, or other appropriate solution.

3. Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable products
  • Personalized or custom-made products
  • Personal care and hygiene products
  • Hazardous materials
  • Flammable liquids or gases
  • Sale or clearance items
  • Gift cards

If you are unsure whether your product is eligible for return, please contact us before sending it back.

4. Exchanges

We do not guarantee direct product exchanges.

If you need a different product or variation, the recommended process is to return the eligible item according to our return policy and place a new order for the desired product.

5. Return Shipping

If your return is approved, we will provide instructions on how and where to return your item.

For products that arrive damaged, defective, or incorrect, Emirex may provide a return shipping solution where applicable.

For other eligible returns, return shipping arrangements may depend on the reason for the return and the applicable terms communicated by our support team.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If you have not received your refund after 15 business days from the date we approved it, please contact us at:

numangloberiseagency@gmail.com

7. Return Approval

All return requests are subject to review and must meet the eligibility requirements described in this policy.

Products that are used, damaged after delivery, missing original packaging, or otherwise do not meet our return requirements may not qualify for a refund.

8. Contact Us

If you have any questions about our Refund & Return Policy, returns, refunds, damaged products, or replacements, please contact us:

Email: numangloberiseagency@gmail.com

Emirex
Quality Products • Affordable Prices • Reliable Service